Refund & Cancellation Policy

1 Subscription Plans

WhizzMeet offers the following plan tiers:

All prices are in Indian Rupees (INR) and inclusive of GST at the applicable rate unless explicitly stated as exclusive.

2 Billing Cycles

• Monthly plans: Billed every 30 days from the subscription start date. Auto-renews on the same date each month.
• Annual plans: Billed once per year upfront. Provides a discount compared to equivalent monthly billing.
• Payment is processed automatically via Cashfree Payments on the due date.
• You will receive an invoice and GST receipt by email after each successful payment.
• Failed payments result in a 3-day grace period; if not resolved, the Workspace is downgraded to the Free plan.

3 Cancellation

• You may cancel your subscription at any time from Workspace Settings → Billing → Cancel Subscription.
• Cancellation takes effect at the end of the current billing period. You retain access to paid features until that date.
• After the billing period ends, the Workspace is automatically downgraded to the Free plan; data is retained per our Privacy Policy.
• Cancellation during a free trial results in immediate downgrade to Free with no charge.
• To cancel an Enterprise plan, contact support@whizzact.com as per the terms of your Enterprise agreement.

4 Refund Eligibility

4.1 Free Trial Cancellation

Cancellations during the 7-day free trial — no charge, no refund needed.

4.2 Within 7 Days of First Payment

If you are not satisfied after your first charge (excluding trials), you may request a full refund within 7 days of the charge date. This applies once per organisation.

4.3 Service Outage Refunds

If WhizzMeet experiences a platform-wide outage exceeding 4 consecutive hours that is confirmed on our status page, affected customers may request a pro-rata credit for the affected period to be applied to the next billing cycle.

4.4 Annual Plan Early Cancellation

If you cancel an annual subscription after the 7-day window, we will issue a pro-rata refund for the unused full months remaining, minus a 10% cancellation processing fee.

5 Non-Refundable Items

• Monthly subscription fees for the current or past billing periods (except the 7-day first-charge window).
• Add-on purchases (e.g., additional seat packs) once consumed.
• Fees for accounts terminated due to violation of our Terms of Service.
• Setup fees or professional services fees, if applicable.
• GST / taxes already remitted to the Government of India.

6 Refund Process & Timeline

1. Submit a refund request to billing@whizzact.com with your Workspace name, registered email, and reason for the request.
2. We will acknowledge within 2 business days and review your eligibility.
3. Approved refunds are processed within 5–7 business days.
4. Refunds are credited to the original payment method (card / UPI / net banking).
5. Bank processing time may add an additional 3–5 business days depending on your bank.
6. For annual plans, refund amounts are calculated on the day of the approved request.

7 Disputes & Chargebacks

We encourage you to contact us at billing@whizzact.com before initiating a chargeback with your bank or payment provider. Most issues can be resolved quickly.

• Fraudulent or unauthorised charges should be reported to us immediately at security@whizzact.com.
• Unjustified chargebacks may result in suspension of your Workspace pending resolution.
• Disputes unresolved through our support process may be escalated per our Terms of Service dispute resolution clause.
• Consumer grievances may also be filed with the National Consumer Disputes Redressal Commission (NCDRC) or appropriate consumer forum under the Consumer Protection Act 2019.

8 Price Changes

• We reserve the right to change subscription pricing with 30 days' advance notice to active subscribers via email and dashboard notification.
• Price changes do not affect the current billing period.
• If you disagree with a price change, you may cancel before the new price takes effect and receive a pro-rata refund for the unused period on annual plans.

9 Contact